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Low Fare Airline Customer Satisfaction – Can They Co-Exist?

Spirit Airlines rated dead last in the most up-to-date travel report in the American Customer Satisfaction Index (ACSI). JetBlue Airways claimed the top position from 2014 as the most satisfactory airline having a score of 81%, a 3% increase, as stated by the ACSI Travel Report 2015.* Low-fare carrier Southwest ranked three points below having …

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